Privacy Policy

Effective Date: September 1, 2025

Suite Eleven Therapy & Wellness (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we handle information related to your use of our website [www.suiteeleven.ca].

Our website is an informational resource where you can learn about us, our services, and our clinic. We do not sell services or collect personal health information directly through this site. If you choose to book an appointment or share personal information, you will be redirected to secure, third-party platforms such as Jane App or email.

If you have questions, please contact us at hello@suiteeleven.ca 

1. Consent

By visiting and using this website, you agree to the terms outlined in this Privacy Policy, including how information may be collected, used, and shared as described below.

2. Information We Collect Through the Website

  • We do not collect personal health information or payment details directly on this website.

  • If you contact us by email or click an external link (e.g., [“Book Now”]), your personal information will only be collected when you voluntarily provide it.

  • General website usage data (e.g., number of visitors, most-viewed pages) may be collected by basic analytics tools, but this information is not linked to your identity.

3. Booking and Personal Information (via Jane App)

All bookings and personal health information are handled securely through Jane App, a PHIA-compliant platform. Jane App may collect:

  • Name, contact information, and date of birth

  • Health and intake forms

  • Appointment history and notes

  • Billing or insurance information

For details on how Jane App protects your information, please see their Privacy Policy: https://jane.app/privacy

4. How We Use and Share Information

  • Information you provide (via Jane App or email) is used solely to provide and manage your care, communicate with you, and meet legal or regulatory requirements.

  • We do not sell, rent, or trade your personal information.

  • Your information will only be shared with others with your consent, or as required by law (e.g., risk of serious harm, legal order).

5. Storage and Security

  • Personal health records are stored exclusively in Jane App, which uses secure servers and encryption.

  • Any email correspondence is stored in secure, password-protected accounts.

  • We take reasonable steps to protect your information, but electronic communication always carries some risk.

6. Your Rights

Under the Personal Health Information Act (PHIA) in Manitoba, you have the right to:

  • Access and review your records.

  • Request corrections to inaccurate or incomplete information.

  • Withdraw or change your consent at any time.

  • Ask questions or raise concerns about your privacy.

7. Children and Minors

Our services may include care for minors. Personal information for children and youth is collected and managed through Jane App, with the informed consent of a parent or legal guardian as required by law. Consent forms and intake information are securely stored within Jane. We do not collect personal health information for minors directly through this website.

8. External Links

  • This website may link to external platforms. Please note that these platforms have their own privacy policies and practices, which we do not control. We encourage you to review their policies directly.

9. Modifications

  • We may update this Privacy Policy from time to time to maintain compliance with legal requirements or reflect changes in our practices. Updates will be posted here with a new Effective Date.

10. Questions or Concerns

If you have questions about this Privacy Policy or how your information is handled, please contact us at hello@suiteeleven.ca 

If unresolved, you may contact the Manitoba Ombudsman: https://www.ombudsman.mb.ca/